Here are the sub-processors and 3rd parties used by MakeMeReach:
We use Google Analytics to track usage from visitors and users on our website and applications.
We use Segment to simplify the connection and sharing of data from our application to 3rd party tools such as Intercom, FullStory, Mixpanel. For instance, when you create a new campaign, Segment captures that event, and sends it to third parties we need to share this information with. In this case, we send the event to Mixpanel for usage monitoring.
We use Intercom in order to provide support to our applications' users, but also to reply to questions from visitors on our website. Intercom is also receiving usage data from Segment. For instance, we're able to see how many times you have used our application, when was the last time, what was your last page. This helps us in providing a tailored and fast support.
We use FullStory to record your usage of the platform. We can see what you are doing, as if you had sent us a video recording of your session. This helps us in understanding the issues you have contacted us for, or in improving the user friendliness of the app. We don't record private information such as Credit Card numbers.
We use MixPanel to understand how our applications are used. How many campaigns are created every day, how many user sessions, what is the retention rate (i.e. the percentage of users that still use the app after having subscribed). These are all aggregated data, but MixPanel also allows to investigate usage at the user level (how many campaigns did a specific user create). This can be useful to understand the level of service we should provide, the kind of features we have to develop.
We're using Stripe to process payments by Credit Card (mostly) and other payment methods on the app.makemereach.com application.
We're using Octobat to get the proper tax information from companies, in order to generate invoices that add the proper tax percentage. We also use Octobat to generate and send these invoices in a template that is nice to see.
We use Hull to consolidate data we collect and store in different systems, and share this data between these systems. Our Hull instance is connected to Intercom, HubSpot, Salesforce, Segment. This way, we can share information stored about you in Salesforce back to Intercom.
The kind of information we do share are for instance the name of your company as stored in our CRM (Salesforce) so that we can have the same name showing up in Intercom, and correctly identify the support requests made by users as belonging to a specific Salesforce Account.
We're using Amazon Web Services to host app.makemereach.com and as a storage provider, particularly to store backups of our application data.
We're using Mongo DB Atlas as our database provider for app.makemereach.com and to store our database backups for this application.
FullContact is a sub processor of Intercom. We have enabled the "Gather social data about your users" feature powered by FullContact in Intercom. This means that FullContact will try to gather public information about you on services such as Twitter, Linkedin, Facebook, Gravatar. This is helpful for us to have more context on who is contacting us through our contact or support channels.
We're using Digital Ocean as hosting solution for some external tools, such as our demo website http://mmr-demo.com.
We're using OVH to host the adsopt.im application and manage domain names.
We're using Datadog to collect logs and to monitor our platform.
We're using Github to save the code we write for adsopt.im.
We're using Gitlab to save the code we write for app.makemereach.com.
We're using Pingdom to check if our applications or systems are working and available on the internet.
We're using HubSpot to store details about our Leads and Users. We're also using HubSpot to track usage by visitors and users on the site and application.
We use Zapier to automate internal tasks, by connecting systems together. For instance, we get an alert on our Slack app when a new Lead has been created on HubSpot, or a new Payment processed on Stripe.
We use Workable in order to ensure we provide candidates with a consistent experience throughout their recruitment process.
We use Payfit to process holiday requests, expenses requests and edit payroll.
We use WelcomeToTheJungle to promote MakeMeReach as being a nice company to work for, and attract new candidates. We also use this tool to gather candidates' applications, which are then routed to Workable in order to be processed.
We use Spendesk to generate dedicated MasterCard numbers, with capped amount allocated to them. Then, we use these numbers to pay for 3rd party tools such as Slack, Zapier, and most of the tools we rely on to operate.
We use LinkedIn Sales Navigator to prospect (find) new potential customers, and contact them on LinkedIn.
We use LinkedIn Sales Navigator to prospect (find) new potential candidates, and contact them on LinkedIn.
We use Facebook Workplace to communicate with Facebook business teams, in order to keep them up to date with regard to our business, since we're an official Facebook Partner.
We use our Facebook Page to promote MakeMeReach on Facebook, and engage with our followers.
We use our Twitter account to promote MakeMeReach on Twitter, and engage with our followers.
We use EventBrite to organize events such as Webinars.
We use Outreach.io to cadence our sales team. This means our sales team creates action plans and automate their tasks thanks to this tool. Tasks include contacting and responding to potential prospects.
We use Calendly to let potential prospects chose a time in our sales team calendar, so that we can organize a demo of our product during a video call.
We use Facebook Lead Ads in order to generate Leads on Facebook.
We use Geckoboard to generate dashboards for internal use.
We use Recordit to generate tutorial screencasts for users we provide support to.
We use Trello in order to track and manage bugs and feature requests.
This is the health insurance all our employees have.
This is the gym membership platform we use as employee perk.
We use MailChimp to send (some) communications to our customers.
We use UpWork to hire contractors.
We use ProductBoard to gather feedback about the product.
We use Adobe Sign to simplify workflow and automate the signature processes, both with customers and employees.
We use HarvestApp to track the time our Account Management team spends on specific clients
We use MailJet to route emails we send from our applications. For instance, when you request a password reset, when you schedule email reporting, etc.
We use Google AdWords to acquire new customers. In order to improve the performance of our campaigns, we are tracking conversions on our website thanks to the Google AdWords pixel. This also creates audiences that we can then retarget or exclude from our campaigns.
We use Linkedin to acquire new customers. In order to improve the performance of our campaigns, we are tracking conversions on our website thanks to the Linkedin pixel. This also creates audiences that we can then retarget or exclude from our campaigns.
We use Twitter Ads to acquire new customers. In order to improve the performance of our campaigns, we are tracking conversions on our website thanks to the Twitter Ads pixel. This also creates audiences that we can then retarget or exclude from our campaigns.
We use Facebook Ads to acquire new customers. In order to improve the performance of our campaigns, we are tracking conversions on our website thanks to the Facebook Ads pixel. This also creates audiences that we can then retarget or exclude from our campaigns.
We use Hello Bar to display a slide-in card at the bottom of our website, inviting website visitors to download some content, in exchange for their contact details (this is known as Lead Generation).